Most council websites don’t fail all at once. They drift. A page added here, a PDF uploaded there, a form that made sense three restructures ago. Before long the site reflects how the organisation is built, not how residents actually live, search, and get things done.
The good news is you don’t need a full audit to know where you stand. You need an honest look at a few things that matter most. Here’s a self-check you can run in about 10 minutes to help identify what “good” looks like and how a purpose-built government CMS closes the gap.