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Government Experience Cloud

Improve service delivery and maximise efficiency with Government Experience Cloud

Create an experience-driven government that delights users while saving time and money. Join the more than 7,000 governments worldwide that use Government Experience Cloud (GXC) solutions to empower their teams to develop lasting community engagement, deliver high-quality digital services, and operate more efficiently.

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Get the solutions you need for the government they want

Build trust by delivering the connected digital experience the public expects. Granicus’ suite of capabilities is designed exclusively for government and assembled in our GXC solutions: Service Cloud and Engagement Cloud.

Delivering a unified government experience

Achieve your mission goals and deliver the quality government experiences your community expects with Granicus’ unique combination of connected capabilities, expert strategic advice, and data-driven insights.

Service Cloud

Digitise and streamline all your government services — license and permit applications, forms, and every other interaction with the public — to increase satisfaction, save time and money, and collect unprecedented data insights to improve experiences for residents and staff.

Engagement Cloud

Email, surveys, sentiment analysis, and the Granicus Subscriber Network help you build an audience and understand them like never before to boost adoption of government services, ensure programs are accessible, and deliver more relevant and personalised experiences.

The foundation for exceptional government experiences

Create an integrated government experience for employees and the public. Our purpose-built digital experience platform helps unify the end-to-end customer journey while keeping citizens at the centre.

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Technology alone is not enough. You need long-term partners who can support every part of your digital journey. Granicus’ Customer Experience Services (CXS) team is there to assist with implementation, ongoing customer success, enhanced support, strategic advisors, trainings, and an active community of your peers.

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Granicus is turning outstanding government experiences into a science. Insights gleaned from 30 billion digital interactions each year — and growing — help you understand your community while adding learnings from governments across the globe. All this enables you to deliver more relevant services, personalised experiences, and a unified digital government.

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Three solutions delivering a unified government experience

Success Stories

Learn how organisations across Australia and New Zealand are using Government Experience Cloud to achieve exceptional outcomes for their communities.

Clarence Valley Council

Empowering Community-Led Conservation Through Digital Engagement

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Horowhenua District Council

How Horowhenua District Council Modernised Its Dog Registration Renewal Process

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City of Parramatta

Designed for How People Live, Search, and Engage: City of Parramatta’s Award-Winning Digital Transformation

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Start building more meaningful connections

Get solutions to deliver exceptional experiences for all — anytime, anywhere, on any device.

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