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OpenForms

OpenForms

Build online forms and digitise workflows to transform services for you and your residents.

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Simple, Intuitive Digital Services for All

Most interactions between residents and government happen at the local level. Whether requesting a pothole repair, starting a water service, or ordering a new trash bin, governments process thousands of resident requests every day. That’s why cities and counties trust Granicus with easily and effectively digitising workflows and services.

OpenForms

Transform any service easily.

Transform Any Service

Pay a parking ticket. Register a pet. Apply for a permit. Simplify daily resident interactions and make digital services easier on your staff, too. This means fewer headaches for IT, while keeping services and responses more agile.

Simplify Submissions

Residents’ expectations are high, so OpenForms puts user experience at its core. Digital services work across all browsers and devices and are updated automatically with the latest best practices, ADA/WCAG compliance standards, and modern design trends.

Automate Workflows

Using easy-to-use drag-and-drop features, assemble an approval path to automatically route submissions to the right people and departments, and manage form submissions from start to finish automatically.

Close the Loop

Imagine the time you and residents can save with notifications throughout the submission process. OpenForms makes it possible to inform users of automatic status updates.

OpenForms is Trusted by 170+ Government Agencies

Hear how OpenForms is saving staff and residents time with online forms.

"Within the first month of launching, Horowhenua saw an unprecedented shift from customer service calls to clicks... 33% of customers served themselves after business hours, and 78% of these completed and paid for their renewal in under 10 minutes.”

Joanna Cooney, Website Officer, Horowhenua District Council
Joanna Cooney, Website Officer, Horowhenua District Council
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“We would see up to 70 customers waiting in line in our service area. Now, with OpenForms, we’ve had up to 90% shift online for some of our key services, and we have seen a significant reduction in face-to-face transactions. The City also measured a 31% reduction in call volumes, with 36,000 less calls annually.”

Elissa Graves, City of Tea Tree Gully
Elissa Graves, City of Tea Tree Gully
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"Transforming our PDF forms was never about simply moving existing paper processes online. It was about creating digital service experiences that simplified and streamlined every step of the customer interaction.”

Hyma Vulpala, Digital & Data Transformation Officer, Yarra Ranges Shire Council
Hyma Vulpala, Digital & Data Transformation Officer, Yarra Ranges Shire Council

How Can OpenForms Help?

Create online forms and workflows using drag-and-drop functionality so you can reduce service costs and encourage more resident self-service.

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Modernise outdated processes so you can rapidly respond to resident needs and increase community engagement.

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Allow staff to build custom workflows and forms without technical skills or time-consuming customisations.

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Serve Residents Faster & Better with OpenForms

Easy for both residents and staff to use.

Coordinate your engagement program

Simplify Processes

Utilise practical and easy-to-use solutions to manage complex resident and staff needs with the flexibility to integrate with existing systems.

Automate Workflows

Visualise workflows, identify process bottlenecks, and leverage actionable insights for continuous improvements.

Participant Relationship Management

24/7 Moderation

Build with Ease

Allow staff to build custom workflows and forms without technical skills or time-consuming customisations.

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