Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

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OpenCities

OpenCities

Transform the digital experience by launching a modern website that easily evolves to meet the changing needs of your community. 

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Helping Governments Serve Better

Is your organisation ready to meet residents’ evolving needs and expectations? OpenCities empowers local governments of all sizes to provide efficient digital interactions. With innovative, engaging, and easy-to-use website tools, OpenCities is helping governments serve better — from the launch of a website, well into the future.

Modernise Your Website

Provide an unmatched user experience by simplifying government information and effectively connecting residents to the content they need.

Connect people to information and services without needing to understand complex government structure or language.

Use website visitor data and insights to discover and spotlight user “top tasks” and highlight related information.

Benefit from a purpose-built for government search engine that simplifies government terms and finds the information users are seeking.

Empower organisation-wide content creation with a low-code/no-code platform that includes flexible design, as well as content templates and tools.

Trusted by 170+ Government Agencies

Serving more than 15 million people.
Hear how OpenCities is empowering governments across the globe.

“The platform we now have through OpenCities is agile, and we can get in there and do things really quickly. We don't have to think about what could be, we can actually just go and do it.”

David Clapperton, Chief Executive, Horowhenua District  Council
David Clapperton, Chief Executive, Horowhenua District  Council
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"Because, as an organisation, we are lean on resources, we look to digital to solve our problems. We have many young families, a cohort that hasn't lived without the internet. So, naturally they are questioning whenever something is not available online because that's how they want and expect to do business with us.”

Rob Petreski, Customer Service Manager, Cardinia Shire Council
Rob Petreski, Customer Service Manager, Cardinia Shire Council

“We were grateful to find the OpenCities platform, which gave us the features to easily provide access and inclusion to all residents of Broken Hill City Council. Not only have we changed the way we provide services to the community, but we’ve shifted the way we think about accessibility in our council – putting it at the heart of everything we do.”

Luke Dart, Digital Officer, Broken Hill City Council
Luke Dart, Digital Officer, Broken Hill City Council

“Transforming our PDF forms was never about simply moving existing paper processes online. It was about creating digital service experiences that simplified and streamlined every step of the customer interaction.”

Hyma Vulpala, Digital & Data Transformation Officer, Yarra Ranges Shire Council
Hyma Vulpala, Digital & Data Transformation Officer, Yarra Ranges Shire Council

Benefits of OpenCities

With a simple, population-based subscription model and minimal website set-up time, OpenCities empowers local governments of all sizes to provide efficient digital customer experiences. 

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OpenCities provides tools that allow customers to easily monitor website efficacy and ease of use. Enable page level feedback to allow user comments, include value questions on forms, or launch surveys to gather broader website data — all of which can help identify opportunities for improvement. 

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Our security expands well beyond a reputable datacenter. Because Granicus works with all levels of government, including federal, our security benchmarks are extremely high. Security experts, supported with best-in-class security measures, guide platform development, support our customers, and ensure that your data remains protected and secure.

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Redesign the Way You Do Business

Transform Your Residents’ User Experience

Guided by robust data and analytics, OpenCities has created powerful content and design tools that let you serve residents like never before.

Create a “Digital Front Door” to Government

Use a simple and proven design process to launch a beautiful and functional website that works for all residents, both now and in the future. 

Maximize content effectiveness

Maximise Content Effectiveness

Support digital self-service and reduce walk-in traffic and calls via intuitive and user-friendly website tools and templates that help residents find what they are looking for the first time. 

Update the Website Homepage Layout and Page Themes

Respond to user interests and expectation changes, without the need to conduct a full website redesign.

Empower organisational-wide content creation 

Empower Organisational-Wide Content Creation 

With a low-code/no-code platform that includes flexible design and content templates, employees across departments can easily curate and publish content, while ensuring a consistent brand and voice with custom approval processes. 

Deliver Data-Driven, Resident-Focused Experiences 

Utilise robust website analytics to inform design and content updates and enhancements.

Benefit from Ongoing Product Enhancements 

Access ongoing research, design and security enhancements, as well as innovative platform upgrades, all provided as part of your subscription. 

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Are you ready to modernise your website and improve the user experience?
Sign up for an OpenCities demo today!

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