Wednesday 25 November
1:00pm AEDT (3:00pm NZDT)
45 minutes
Nobody enjoys hunting through council websites, PDFs or waiting on hold. Residents now expect quick, clear answers on the channels they already use, at any hour.
Most councils already have those answers. The challenge is helping residents find them and take the next step.
Join Granicus for a live demo of Government Experience Agent (GXA) and see how councils can create a digital front door that makes services easier to find, understand and use, with staff in control.
In 45 minutes you’ll see:
- How councils can increase self-service without replacing their website
- Support for residents in 75+ languages
- Enquiries routed to the right place, and handed to staff with the conversation attached
- Less manual admin and fewer repeat enquiries
- One resident journey, from first question to completed request
Who should attend: council and state government leaders in customer experience, digital, communications, IT and service delivery.