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78% of citizens
see benefits in using digital agents for government(Accenture)
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Government Experience Agent
Government Experience Agent
The public sector-tuned, AI-powered digital agent ushering in a new era in government digital experiences, enabling seamless 24/7 self-service for citizens while freeing staff time and resources.
Get startedThe AI-powered digital agent for smarter government experiences
Government Experience Agent (GXA) transforms service delivery for public sector organisations, providing always-on, precise, consistent, and contextually relevant responses to citizen questions in easy-to-understand language. Unlike commercial AI tools, GXA is tuned to understand government interactions and accesses only approved agency data to deliver the best possible responses, creating better experiences for citizens and lighter workloads for staff.
Built for today. Ready for what’s next.
Designed with deep connectivity to Government Experience Cloud (GXC), with integrations to your most critical citizen services — like web, forms, permitting, and public records — GXA provides one intelligent, always-on experience.
30% less cost
to deploy a digital agent compared to a live agent (Forrester)
33% fewer calls
when AI agents are used for specific intents (Gartner)
70% of local officials
worry about AI misuse, reinforcing the need for secure, accurate tools (ICMA)
Effortless access to government
GXA gives citizens immediate access to the jurisdictionally aligned, highly accurate information they need without having to search website menus and multiple webpages, contact call centres, or walk into an office. Access to accurate, consistent, and clear information improves the customer experience, lowers service costs, and increases operational efficiency by freeing staff to focus on high-value work.
More than just technology
Technology alone is not enough. When you partner with Granicus, you also gain human-centred strategic insights from our Experience Services team. From the beginning, our team digs into your data and workflows to identify problem and opportunity areas, starting with tailored analysis, content strategy workshopping, and data source identification, and followed by ongoing optimisation services that increase agent resolution rates.
Transform government experience at scale with GXA
Smarter AI, powered by experience
Unlike generic AI agents or legacy chatbots, GXA is built on real government expertise. Our team has supported more than 7,000 local, state, and federal government customers in their digital transformation journeys. From these engagements, we’ve refined and tuned GXA using a proven, human-centred, data-driven approach — aligning workflows, technology, and curated content to deliver accurate, trusted government responses.
Natural conversation for better understanding
GXA provides short, practical, multi-lingual responses in simple, plain language instead of long, overwhelming information for citizens to sift through. This is especially impactful for citizens dealing with stressful situations. Unlike alternative options, the experience of using GXA feels more like a human conversation than a robotic brain dump. When citizens enter ambiguous or vague prompts, GXA asks follow-up questions to ensure the guidance it provides is relevant and useful. The agent also keeps the conversation flowing with relevant follow-up questions to deepen the engagement.
Customisation console and automated personalisation
You decide what content GXA uses to answer questions. GXA provides an intuitive admin console that allows agencies to configure behaviour, appearance, and data source settings. This level of control ensures alignment with agency branding, policy needs, and specific use cases. For users, GXA can dynamically adjust responses based on conversation flow or behaviour patterns using embeddings or session memory.
Meeting government’s unique security and privacy needs
GXA incorporates safety mechanisms specifically designed for the public sector to prevent unsafe, biased, or inappropriate responses while still surfacing the most relevant and helpful content for citizens. Conversations with GXA are not used to train the underlying AI model. The data you share with GXA is used solely to provide citizens with accurate, helpful, and timely responses to their queries.
White-glove guidance from knowledgeable experience experts
Granicus’ customer experience practitioners ensure your existing content is fine-tuned for real-time policy accuracy and increased digital agent resolution rate. Ongoing support ensures you get the most out of GXA as your needs and GXA evolves.
Additional resources
Discover more resources for the public sector.