Granicus launches Service Cloud in ANZ to help government deliver seamless digital experiences

Empowering councils to meet community expectations in the on-demand age

SYDNEY, Australia – 13 August – As citizens increasingly expect government services to match the speed, convenience and personalisation of the private sector, Granicus has launched Service Cloud in Australia and New Zealand to help local governments modernise how they serve and connect with their communities.

Australians interact daily with frictionless, on-demand services from healthcare, to banking and retail. They now expect the same from their local governments – but many councils are struggling to keep up due to legacy technology, siloed systems, and limited staff capacity.

“In today’s world, seamless digital experiences are considered table-stakes. Citizens don’t compare their council’s digital maturity to other councils – they compare it to Amazon or UberEats. Service Cloud helps government close the delivery gap by making services faster, smarter, and more intuitive for every resident.”

– Francois Rizk, Director of Growth, ANZ at Granicus.

Granicus Service Cloud unifies websites, digital forms, automated workflows, and community engagement tools into a single platform. Designed specifically for local government, the platform connects technology, people and processes to:

• Deliver faster services – Eliminate paper-based task processes, reduce bottlenecks and wait-times with digital workflows
• Lighten administrative load – Freeing up government staff to focus on the higher-value tasks that matter to their community
• Bridge the capacity gap – Granicus’ Experience Services team provide a full-service partnership including technical expertise, hands-on support and ongoing consultations from public sector experts
• Break down silos – Enable cross-departmental coordination with real-time data insights to identify trends and improve service delivery.

Several councils across ANZ are already seeing measurable benefits with Granicus solutions:

• Byron Shire Council, NSW increased organic website traffic by 37% and boosted user engagement by 28%
• City of Tea Tree Gully Council, SA digitised over 170 forms, reduced calls by 36,000 per year and saved over 60 staff hours per month
• City of Unley Council, SA achieved 94% customer satisfaction, saving $90,000 annually in postage.

Informed by local data insights for a detailed picture of community needs, Service Cloud accelerates digital initiatives, reduces the burden on staff and allows government teams to focus on the communities they serve.

With the right resources, government teams can deliver enterprise-grade digital experiences to meet the expectations of Australian and New Zealand citizens.

About Granicus

Granicus is the global leader in customer engagement and experience technology and services for the public sector providing civic leaders with a comprehensive digital technology platform capable of serving their whole community. Now powering more than 30 billion digital interactions globally each year and connecting more than 500,000 government and industry professionals with greater than 350 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver seamless community-wide experiences. With comprehensive cloud-based solutions for communications, website design, CRM, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, Canada, Latin America & the Caribbean. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve — driving meaningful change for communities around the globe.

Media contact:

Espresso Communications
Ben Rawling
granicus@espressocomms.com.au