See how councils are simplifying service delivery, improving engagement, and connecting the full community journey using a single, integrated platform.
Date: Tuesday 7 July
Time: 1:00pm AEST
Speakers: Nelson Choy, Solutions Consultant, Melissah Watson, Experience Partner & Daniel Lean, Account Executive
The challenge
Services sit across different teams, systems, and channels. Residents don’t see that complexity, but they feel it.
That shows up as:
- Difficulty finding the right service
- Confusion around what to do next
- Repeat contact across channels
- Increased manual workload for staff
This session takes a practical look at how to connect the end-to-end community journey, from first interaction through to service completion and ongoing engagement.
What makes this session different
- Led by Granicus ANZ specialists working directly with councils.
- Delivered by Nelson Choy, Melissah Watson, and Daniel Lean, who support local government organisations across the region.
- Includes live walkthroughs of real customer websites and service journeys
- Grounded in practical examples, not theory.
- Focused on what you can apply immediately within your organisation.
We’ll walk through how councils are connecting critical parts of the journey as we walk through real customer sites and service experiences, not demos in isolation.
Proven outcomes from ANZ councils
Councils across Australia and New Zealand are already seeing tangible results:
- City of Unley digitised 100+ services and reduced printing and postage costs by ~$150k annually.
- Byron Shire Council improved engagement and made information easier to find through a more user-centric digital experience.
- Frankston City Council increased community satisfaction through improved service delivery and customer experience.
What you’ll walk away with
- A clear view of where the resident journey typically breaks down.
- Practical ways to connect services across teams and channels.
- A better understanding of what a connected experience looks like.
- Ideas you can apply without overhauling everything at once.
Who should attend
- CX, digital, and transformation leaders
- IT and service delivery teams
- Communications and engagement managers
- Anyone responsible for improving community experience