Granicus announces the launch of flagship offering, Engagement Cloud in Australia and New Zealand
View Press ReleaseSimplify information sharing, streamline government services, and strengthen community relationships by integrating web, digital services, and engagement tools into a single, seamless experience.
Get startedCitizens expect easy digital access to government information and services; however, seamless, resident-friendly access can be challenging. Service Cloud was designed with the resident in mind and built to connect people to the government so they can find the support they need with the utmost confidence.
Make government services accessible to everyone in your community using their device of choice. Take the guesswork out of government, so residents can find the support they need fast, stay updated at every step, and remain cohesively connected.
Elevate your agency’s services to be accessible by anyone, any time, anywhere. Create end-to-end experiences to help residents understand government, request services, pay bills, and connect with resources to overcome challenges.
Boost staff adoption with efficient, integrated technology. Use data to improve strategy and streamline operations while gaining insights from resident interactions to enhance service, boost satisfaction, and deliver better long-term outcomes.
Align your technology with people and processes that make for great government experiences. A strategic partner and suite of services includes technical training, on-demand videos, templates, and expert-led consulting to upskill teams and reduce risk.
Make it easier to do business with the government. Speed up revenue from permits, licenses, and taxes, consolidate vendors, and work with a partner that understands government — and who can provide you with the services needed to manage change.
We empower local councils with one connected solution to deliver government services more efficiently — resulting in seamless experiences for the public.
“It was a bit of a no-brainer for us because [Granicus] hosts our website so they had the intricate knowledge of what could be done within our current content management system.”
“Granicus Websites & CMS (OpenCities) gave us more tools — on our previous site the search function wasn’t easy to find, and it wasn’t as powerful.”
“As soon as we launched the website, we received a lot of really positive feedback, both from internal stakeholders and from the community — almost instantly.”
“[Granicus Websites & CMS (OpenCities) and Granicus Workflow & Forms (OpenForms)] helped us deploy intuitive and engaging solutions which deliver on our digital transformation values of innovation, creativity, and best practice.”
Build a stronger community through connected technology, people, and processes. Break down language, cultural, and educational barriers with self-service experiences built to comply with WCAG 2.2 requirements.
Reach residents with what matters most to them. Leverage connected digital solutions to serve the community in ways that build trust — like aiding in times of emergency or finding jobs and resources and for local businesses.
Going paperless simplifies service access, reduces frustration, and saves time and money. You can reduce the need for physical documents and promote environmentally sustainable practices — all while saving your staff the time and effort it takes to manage physical filing.
Service Cloud connects Granicus’ core website, forms and workflow, communications, and engagement tool capabilities into one offering that solves multiple service delivery challenges and produces numerous positive outcomes for residents and staff.
Make government easy to access, understand, and take action. Prioritise connected, scalable services with mobile-friendly sites, smart forms, and emails that promote self-service, reduce errors, and build lasting engagement through feedback.
Deliver seamless, secure digital services by unifying tech stacks and limiting vendor sprawl. Support adoption with learning tools, use human-centered design, and confidently craft strategies that improve resident and staff experiences.
Harness the power of industry-leading, built-for-government technology. Connect residents to resources like never before when you personalise outreach, simplify services, and optimise delivery with curated content, dashboards, and API integrations.
Modernise government with 24/7 access, paperless workflows, and datacentric insights. Deliver data-driven, personalised experiences that guide strategy, meet community needs, and build stronger resident connections through meaningful insights and communication.
Explore how Service Cloud helps governments deliver exceptional experiences for all
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