Seeking a global leader in technology services, the New South Wales Department of Customer Service is working with Granicus AMANDA and CGI to support a digital-first approach to licensing and regulatory service delivery.
"Underpinned by AMANDA, the platform will facilitate the delivery of core and common end-to-end regulatory processes to better manage risk and make proactive evidence-based decisions.”
- $40 million in benefits realised across Licensing programs (e.g. time saved, and costs reduced 2021-2023)
- 9,800 fewer walk-in visits from the previous year as customers complete licensing transactions online
- 40+ integrated, digital services delivered for the Licensing Program as part of its Digital.NSW program
Must have Granicus Solutions