Increase and Accelerate Engagement
Partner with GXG to grow your audience, by optimising for subscriber growth and personalised engagement
Granicus announces the launch of flagship offering, Engagement Cloud in Australia and New Zealand
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Granicus Experience Group
Granicus Experience Group (GXG)
GXG is Granicus’ digital agency focused on creating seamless customer experiences and impactful digital engagement by using our proprietary human-centred design methodology, data-driven insights and hands-on consultancy services.
Talk With UsMore Than Our Technology
At Granicus Experience Group (GXG) we’re driven to help public sector organisations become more citizen-centric. Whether assisting a carer, engaging a concerned resident, supporting a local business, receiving a planning application, or helping a parent or a student, we empower you to build better experiences and get more value out of your Granicus technology.
Our approach
We use an agile, flexible, and repeatable process that enables your digital maturity to accelerate year-over-year.
Create Great Customer Experiences
GXG will help you to realise the full benefits of your digital transformation much faster and more effectively than inhouse digital teams
Optimise Citizen Participation
Work with GXG to improve citizen participation, by creating personalised and human centred public consultation experiences
Your Digital Partner
Granicus’ very own agency, GXG, are expert in your technology, primed to optimise your citizen engagement
Benefits of Granicus Experience Group
Strategy and programmes At GXG we will design, develop and manage a sophisticated program to enhance the citizen experience across your owned channels.
Data and insights Our team will analyse data throughout program strategy and management. We will discover insights for meaningful audience segmentation, message optimisation and enhancing the customer journey.
Identify services you should focus on Our team of design thinkers and experience specialists help you modernise your service delivery models by understanding the customer journey and designing service blueprints that create the customer and employee experience you need to reap the benefit of your digital transformation.
Training, resources and thought leadership We use our expertise to build internal skills and capacity with custom best practice curriculum and experience academies.
Join a global community of digital practitioners
With over 300 public sector organisations in Australia and New Zealand, and 5,500 customers worldwide, Granicus has access to the world’s largest pool of intelligence and data. Our team of experience experts, digital strategists, service design specialists, and project managers will help you provide services which improve the lives of your community.
What we do
GXG helps the public service make sure people can do what they need to do as simply as possible - so that they succeed the first time. We apply this to all aspects of the citizen experience: accessing services, keeping informed, getting involved, looking for help, and finding help for others.
How we can help
By using proprietary data, user research, and staff engagement to make sure your digital engagement is human centred – the secret sauce of your success.
Our team
Working with GXG, you have access to an international team of over 50 experience experts; digital strategists, data analysts, communications and engagement specialists, and Granicus technology experts. We uncover insights about the people you want to reach, then build experiences and campaigns to help you deliver better outcomes.
GXG working for you
GXG has developed a range of services to help you get the most out of our technology and achieve your goals and objectives. Our consultancy services are provided as structured packages of activity over a fixed period, tailored programmes, training, and stand-alone experience services.
What our clients think
“We wanted great design features that are sustainable and manageable into the future and Granicus and GXG helped us achieve that.” – Patrick Dillon, former Manager Customer Experience and Business Transformation, Frankston City Council, Victoria
Be Better
Technology powers change, but strategy fuels technology. Our multi-disciplinary team can help you analyze data and uncover insights, then develop and launch citizen-centric programs and campaigns to help you achieve better outcomes. Reach out to learn more!
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