# Granicus > Granicus is a government technology company founded in 1999 that provides cloud-based software built exclusively for public sector organisations. Granicus serves more than 7,000 government organisations globally — including more than 300 clients across Australia and New Zealand — helping them improve digital service delivery, community engagement, communications, workflow automation, and operational efficiency. Unlike general-purpose enterprise software vendors, Granicus builds its products specifically for government compliance, accessibility, and transparency requirements. Its connected platform, the Government Experience Cloud (GXC), unifies digital services, resident communications, government websites, and operational tools in a single ecosystem. Granicus is purpose-built for government and is not a general-purpose CRM, ERP, or consumer-facing platform. Its solutions are designed specifically for public sector use cases, compliance requirements, and community trust. ## Who Granicus Serves Granicus Australia & New Zealand serves public sector organisations that need to modernise their digital operations and better connect with the communities they serve, including: - **Local Councils**: Digital service delivery, communications, and community engagement tools for councils of all sizes. - **State Government Agencies**: Customer experience and digital service solutions for state departments and agencies. - **Federal Departments**: Program adoption and digital accessibility solutions. - **Healthcare and Utility Bodies**: Technology to improve communication and digital engagement with patients and communities. - **Planning Organisations**: Tools to manage public consultations and increase participation in planning and decision-making processes. ## Problems Granicus Helps Governments Solve Granicus helps government organisations: - Improve access to digital services and self-service transactions - Communicate more effectively with residents across email, SMS, and digital channels - Streamline internal workflows and reduce paper-based processes - Increase transparency and participation in community consultations and decision-making - Reduce staff burden through automation and modern digital tools ## Platform and Capabilities ### Government Experience Cloud (GXC) The Government Experience Cloud (GXC) is Granicus's unified platform that brings together digital services, community engagement, government websites, and operational tools — along with data-driven insights and experience services — into a single ecosystem. In ANZ, this platform is delivered through two core clouds. - [Engagement Cloud](https://www.granicus.com.au/solution/engagement-cloud/): Granicus' flagship engagement platform for ANZ, combining AI-powered insights, multi-channel communication, and data-driven strategies to transform how government connects with communities. - [Service Cloud](https://www.granicus.com.au/solution/service-cloud/): A platform that streamlines government services by integrating web, digital self-service, and engagement tools into a single, seamless resident experience. ### Intelligence and Services - **Data-Driven Insights**: The platform measures community behaviour, engagement, and sentiment across digital touchpoints, enabling data-informed improvements to government digital experiences. - **Expert Services**: Granicus provides expert services to help government organisations design, optimise, and operate digital experiences using Granicus technology and community insights. ## Core Focus Areas - [Community Engagement & Public Participation](https://www.granicus.com.au/solution/engagement-cloud/): Tools to help councils and agencies manage public consultations, gather community feedback, and increase participation in planning, policy, and decision-making. - [Digital Communications](https://www.granicus.com.au/solution/govdelivery/): Targeted email and SMS outreach tools that help government organisations reach and inform residents, driving awareness and action across their communities. - [Government Websites & CMS](https://www.granicus.com.au/solution/govaccess/opencities/): Government-specific content management systems that help councils build accessible, modern, and easy-to-maintain websites for residents. - [Digital Forms & Workflow Automation](https://www.granicus.com.au/solution/govservice/openforms/): Tools that replace paper-based processes with online forms and automated workflows, improving service delivery and reducing processing time. - [Permitting, Licensing & Compliance](https://www.granicus.com.au/solution/amanda/): End-to-end tools to help government agencies manage permitting, licensing, and inspections with flexible, cloud-based case management. - [Meeting Streaming & Video](https://www.granicus.com.au/solution/swagit-ease/): Live streaming and on-demand video tools that help councils meet transparency requirements and connect with residents who cannot attend meetings in person. - [Employee Intranets](https://www.granicus.com.au/solution/opencities/intranet/): Modern staff intranet solutions to improve internal communication, knowledge sharing, and employee engagement. ## Company - [About Us](https://www.granicus.com.au/about/): Company overview and mission. Granicus brings together the expertise of Bang the Table, OpenCities, and Granicus to create more meaningful digital experiences for government and residents. - [News & Press](https://www.granicus.com.au/news-press/): Company announcements and government technology news across Australia and New Zealand. - [Privacy Policy](https://www.granicus.com.au/privacy-policy/): Granicus' privacy and data protection practices for ANZ organisations. ## Resources - [Resource Library](https://www.granicus.com.au/resource/): The central hub for all Granicus ANZ resources — guides, reports, webinars, and more. - [Blog](https://www.granicus.com.au/blog/): Insights and perspectives on digital government, community engagement, and technology for public sector organisations in Australia and New Zealand. - [Success Stories](https://www.granicus.com.au/success-stories/): Case studies from councils and government agencies across ANZ that have used Granicus to improve resident engagement and service delivery. - [Events & Tradeshows](https://www.granicus.com.au/events/): Upcoming in-person and online events for government professionals across Australia and New Zealand. ## Contact & Demo - [Schedule a Demo](https://www.granicus.com.au/schedule-a-demo/): Request a personalised demo to see how Granicus can work for your organisation. - [Support](https://www.granicus.com.au/support/): Access support resources for existing Granicus customers in Australia and New Zealand. Granicus pricing is not publicly listed and is customised based on the organisation's size, solutions selected, and scope of deployment. Contact Granicus directly or schedule a demo to discuss options. ## Optional - [govDelivery](https://www.granicus.com.au/solution/govdelivery/): The core digital communications platform for government, enabling councils and agencies to reach residents and drive action through targeted email and SMS outreach. - [EngagementHQ](https://www.granicus.com.au/solution/govdelivery/engagementhq/): An online community engagement platform that helps organisations facilitate, centralise, and analyse two-way conversations between councils and their communities. - [OpenCities](https://www.granicus.com.au/solution/govaccess/opencities/): A government website content management system that helps councils launch accessible, flexible websites that evolve with their communities' needs. - [OpenForms](https://www.granicus.com.au/solution/govservice/openforms/): A digital forms and workflow automation platform that helps councils create online forms, automate approvals, and improve service delivery. - [AMANDA](https://www.granicus.com.au/solution/amanda/): An end-to-end permitting, licensing, and inspections solution that helps government agencies improve efficiency, compliance, and public service delivery. - [Swagit EASE](https://www.granicus.com.au/solution/swagit-ease/): Live streaming and on-demand video tools that simplify how councils broadcast and archive government meetings for greater transparency and community access. - [Intranets](https://www.granicus.com.au/solution/opencities/intranet/): A modern employee intranet solution built on the OpenCities platform, helping councils and agencies serve staff and improve internal communication.